When paying online on the website, you will be redirected to a secure page of WayForPay, Liqpay payment system to enter your card details.
Supported payment systems Visa and Mastercard
After completing a purchase, our call center will send you a receipt in any convenient way: via e-mail, Telegram, Whatsapp, or Viber.
CANCELLATION OF THE ORDER
If you decide to cancel your order, you have time until it reaches the postal office, from which we are dispatching the parcel to you. Please, contact us only by phone at +38 (067) 555-33-22 in this case.
SHIPPING DELIVERYThe orders placed before 1:00 PM (CEST) from Monday to Friday (except for holidays and weekends) will be dispatched the same day.The orders placed after 1:00 PM (CEST) will be dispatched on the next business day.Currently, we send orders worldwide via the International UkrPoshta logistics company.Orders within the territory of Ukraine are dispatched via UkrPoshta or Nova Poshta.The tracking link will be sent to you via SMS. Orders placed on Holidays or during weekends will be processed on the next business day.
POSSIBLE DELAYSWe do our best to ensure the timely delivery of all orders. Please, bear in mind that we are given estimated delivery dates by our partner logistics companies and, on some occasions, orders can arrive later than estimated.MISSING ORDERIf you're missing items or a shipment, please, contact us within 30 days of the ship date.
PICK UP OF THE SHIPMENT AT A POST OFFICE
When your order arrives at the post office you are picking it from, the general length of stay allowed is 14 days. If the package is not picked up during this period, your shipment will be sent back to us, and you as a consumer will be charged for the return costs according to the rates of the shipping company.
COUNTRIES WE SHIP TO, DELIVERY TIME, AND COST
Delivery within Ukraine is Free of charge after the goods are fully paid for.Worldwide delivery is now available (the shipping cost starts at $20 per parcel).*Shipments to Russia and Belarus are not available.Delivery time:
• Europe—7-14 calendar days
• Poland—7 calendar days
• Israel—7-14 calendar days
• Georgia—7-14 calendar daysRest of the world—7-21 calendar daysDue to the war in Ukraine, the delivery period can vary and be longer.
Please be informed, that all international orders may be subject to import duties and taxes. The tariffs are established by your local customs authorities. Please check the customs website of the country you are ordering from for more information.